SHOPPING FAQs

1. How long will my order take?
2. Shipping and Handling Charges
3. How do I contact the Ailey Shop Online?
4. My merchandise was damaged when I received it, what do I do?
5. Can I exchange an item for another item?
6. Holiday Shipping Guide
7. Can I cancel my order?

Answers...

1. How long will my order take?

   Orders are usually processed within 3-5 business days. Shipping time will vary depending upon the shipping method chosen. Please note: We use Fed Ex services for shipping our product and are restricted from shipping to PO BOXES or APO addresses; If you choose to attempt delivery to either, we will have no choice but to VOID your order automatically. Also note that we do NOT deliver over the weekends. That means NO Saturday or Sunday deliveries. Please see Holiday Shipping Guide for specific shipping deadlines when applicable.
   
   Ground shipments typically take between three to five business days to arrive.
   
   Note that once in transit, any orders, regardless of the type of shipment method chosen, may be delayed due to inclement weather occurring anywhere along the shipment route. Please arrange accordingly as we cannot be held responsible for delays which FEDEX dictates in its tracking of your package(s) as “Local Delivery Restriction” or “Weather Delay"
   

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2. Shipping and Handling Charges

   Shipping and Handling charges are automatically calculated for you when placing an order. Handing costs may vary depending upon the special packaging needs of your order. Shipments are subject to stock availability.

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3. How do I contact the Ailey Shop Online?

   The best way to get a fast answer to your questions is to e-mail us at orders@aileyshop.com. Please include your full name, e-mail address, and your order number (if applicable) in your e-mail query.

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4. My merchandise was damaged when I received it, what do I do?

   Defective or damaged products may be returned within 15 days of the invoice date. Replacement will be for identical items only. Please use this form to learn how to report a defective or damaged item. If the defective or damaged item is no longer available, a credit will be applied for the item plus that item's shipping and handling charges to the credit card used to place the order.

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5. Can I exchange an item for another item?

   We want to make sure that you enjoy your Ailey merchandise. If you are unhappy with your item or its size, please email us at orders@aileyshop.com. We will honor an exchange for the same item or any item that we carry that is of equal or lesser value, provided that stock is available. Unfortunately, we cannot exchange an item for one that is more expensive by simply charging your card again for the difference. We are only authorized to charge your credit card for your original order total that was approved. Additionally note that once an order is charged to your credit card your credit card information is erased from our records to protect you. Please note that ALL Sales are FINAL; No refunds.

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6. Holiday Shipping Guide

   In order to guarantee delivery by Christmas holiday please consider the service guide offered below:

   SERVICE           DATE DEADLINE     TIME DEADLINE

   Ground            12/14             midnight

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7. Can I cancel my order?

   All orders are final. If you need to cancel your order please let us know as soon as possible. Your order cannot be cancelled after it has been processed and shipped.

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